"Service quality is not what you give but what the customer receives". Peter Drucker

"Traits such as humility, courage and empathy are easily overlooked, although it is very important to find them in your closest relationships." Laura Linney

"It is no longer enough to satisfy customers, now we must leave them delighted." Philip Kotler

"It always seems impossible until it's done." Nelson Mandela.

"He spends a lot of time talking to clients face to face, and you'll be surprised how many companies do not listen to their customers." Ross Perot

"In my opinion, the successful companies of the future will be those that decide to align the values of the company with the personal values of their employees, the best talents want to do a job that contributes to society, with a company whose values to share, where their shares count and their opinions matter "Jeroen van der Veer, Shell